Your Questions, Answered
Find quick answers to your most common questions about MODE Apparel, orders, shipping, and more.
Frequently Asked Questions
How do I place an order?
Browse any collection, pick your size, and add to cart. Follow checkout to confirm your shipping and payment details. You’ll receive an email confirmation right away.
What payment methods do you accept?
We accept major credit/debit cards as well as secure digital wallets shown at checkout (e.g., Apple Pay, Google Pay, PayPal—availability may vary by region).
Can I change or cancel my order?
Orders begin processing quickly. If you need an update, contact us as soon as possible with your order number. Once an order ships, changes or cancellations aren’t possible.
Do you offer gift cards?
Yes—digital gift cards are available in multiple amounts and are delivered by email with instructions for use at checkout.
Where do you ship?
We ship across Canada and the U.S. International destinations may be added over time—check the shipping options displayed at checkout for the latest coverage.
How long does shipping take?
Processing usually takes 1–3 business days. Transit times depend on your location and the service selected—most standard deliveries arrive within 3–7 business days domestically.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. Tracking updates can take 24–48 hours to appear after the carrier scans your package.
What are the shipping costs?
Rates are calculated at checkout based on destination, weight, and chosen service. Any free-shipping promotions will be clearly shown when available.
Do you offer local pickup or delivery?
Where available, local options will appear at checkout with pickup instructions or delivery windows. If you don’t see these options, they aren’t currently offered in your area.
What is your return policy?
Unworn items with tags can be returned within 14 days of delivery. Start a request through our contact page with your order number. Final-sale items are not eligible.
Do you offer exchanges?
Yes—if the size or color isn’t right, request an exchange within the return window. Exchanges are subject to stock availability at the time we process your request.
My item arrived damaged or incorrect—what should I do?
Contact us within 48 hours of delivery with photos of the packaging and item. We’ll resolve it quickly with a replacement or refund.
How do I find my size?
Check the size guide on each product page for measurements and fit notes. If you’re between sizes, we usually suggest sizing up for a more relaxed feel.
What fabrics do you use and how should I care for them?
We prioritize soft, durable materials suited for everyday wear. Most pieces are machine-wash cold and tumble dry low—always follow the care label on your garment.
Will sold-out items be restocked?
Core styles may restock periodically. Limited drops may not return. Use the “notify me” feature (where available) or join our newsletter for restock alerts.
Can I use more than one discount code?
Only one promo code can be applied per order unless otherwise stated. Discounts can’t be combined with gift cards or certain promotions.
Do I need an account to order?
No—guest checkout is available. Creating an account lets you view order history, save addresses, and access faster checkout.
How can I contact support and how fast do you respond?
Reach us via the contact page or email. We aim to reply within 1–2 business days. Include your order number for the quickest help.